United States ~ Alaska, Hawaii, and Territories

Orders delivered to Alaska, Hawaii, Guam, American Samoa, Puerto Rico and Virgin Islands
will be shipped using the U.S. Postal Service. During the checkout process, an additional
$2.00 will automatically be added to our standard shipping rates.


Method of Payment

We accept Visa, MasterCard, American Express and Discover cards for orders placed online,
by phone, and mail. When placing an order by mail, we also accept checks and money orders
in U.S. funds only. Please note that our credit card processor requires that you supply us with
your name exactly as it appears on your credit card.


Taxes

Sales tax is automatically applied to all orders delivered within the State of New Jersey. The tax
rate of 6.63% is applied to merchandise only; shipping charges are not taxable in New Jersey.


Order online

You can order on-line at Blumchen.com 24 hours a day, 7 days a week. An e-mail notification
will be sent to confirm the receipt of your order. All orders placed online are entered into our
order management system the following business day.

After an order is submitted, changes or cancellations cannot be made online. To adjust your
order before it is shipped, please email us at support@blumchen.com


Order by mail

D. Blümchen & Company
143 East Ridgewood Ave #1210
Ridgewood, NJ 07451


Returns and Exchanges

If you wish to return or exchange a purchase, please contact us within 14 days of receipt of
your order. You may request an exchange, refund, or credit, but we ask that you return the
merchandise in new condition, with all original accessories and packing materials, along with
a copy of the original packing slip. Please note that a 10% re-stocking fee may be incurred on
some returns at our discretion.

Contact our Customer Service department for further instructions. You will be then assigned
a Return Merchandise Authorization number (RMA) for your return or exchange. Please write
your RMA number on the outside of the parcel, and on all correspondence. Return shipping
charges and insurance fees are refunded only if the wrong item was shipped.

Was your order damaged during shipping?
Save the damaged outer carton and contents, exactly as received.
Please call us within one week of receipt of damaged merchandise for further instructions.

E-mail us at: support@blumchen.com

Return Shipping Address:

D. Blümchen & Company
143 East Ridgewood Ave #1210
Ridgewood, NJ 07451